Acute diseases
If a major health problem occurs and you suddenly become ill while on a business or vacation trip, it can be difficult to know how and where to get medical help and how to pay. We are here to ensure your needs are met, no matter where you are.
For acute treatment needs
Our doctor will visit you wherever you are, provide initial care, refer you to one of our best partnered hospitals if necessary, and accompany you. We will notify your family and loved ones and contact your primary care physician if we need further information.
What we provide
- Immediate doctor visit at your location (home, hotel, workplace or public place).
- Initial assessment, stabilisation and urgent treatments that can be performed on-site.
- Fast referral and transfer arrangements to partnered hospitals when required.
- A medical escort and accompaniment to the hospital for admission or diagnostics if necessary.
- Clear guidance on documentation and billing, including direct coordination with insurers when agreed.
- Notification to family members and contact with your primary care physician to share relevant medical information.
Who should contact us
If you are travelling and experience severe pain, high fever, severe breathing problems, loss of consciousness, significant trauma (falls, road accidents), suspected stroke or heart attack symptoms, contact us immediately. For life-threatening emergencies, always call local emergency services first.
Insurance & payments
We work with international travel insurance and many corporate plans. In agreed cases we can provide care without upfront payment and handle direct billing or reimbursement coordination with your insurer. Please have your insurance details ready when you call.
